Privacy Policy

Effective Date: February 25, 2026
Last Updated: February 25, 2026

Shelter Construction Services, LLC (“we,” “us,” “our,” or “Shelter Construction Services”) operates the website https://www.shelterconstructionservices.com (the “Site”). We are a Virginia Class A licensed contractor (#2705164872) providing roofing, gutter, siding, roof repair, roof replacement, gutter guards, and related exterior construction services to residential and commercial customers in Virginia and nearby areas.

We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and your choices regarding that information.

By using our Site, submitting a form, requesting a quote, calling/texting us, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly
We collect information you voluntarily give us, including:

First and last name
Phone number (voice calls, text messages)
Email address
Physical address / property address
Photos or descriptions of your roof, gutters, siding, or damage (hail, wind, leaks, etc.)
Insurance claim information / adjuster details (when relevant)
Any message or details you include in quote request forms, contact forms, or communications
Payment information (only if you pay online — currently most payments are handled offline)

B. Automatically Collected Information
When you visit the Site, we and our service providers may collect:

IP address
Browser type and version
Operating system
Device type
Pages visited, time spent, and referring/exit pages
Approximate location (city/region level derived from IP)
Cookies, pixels, and similar tracking technologies (see Cookies section below)

C. Information from Third Parties

If you contact us through third-party platforms (Google Business Profile, Facebook, Yelp, roofing manufacturer portals, review sites), we may receive your name, contact info, and message.
If you submit an insurance-related claim or financing application, relevant third parties (insurers, lenders) may share limited verification information with us.

2. How We Use Your Information

We use the information we collect to:

Respond to your quote requests, questions, or scheduling inquiries
Provide roofing estimates, inspections, and project proposals
Communicate with you about your project (scheduling, updates, warranties, follow-up service)
Process payments (when applicable)
Send administrative messages (confirmation, receipts, reminders)
Improve our website and services
Detect and prevent fraud or abuse
Comply with legal obligations (including insurance documentation and contractor licensing requirements)
With your consent, send marketing messages about promotions, seasonal offers, or new services (you can opt out at any time)

3. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential functionality (session management, form security)
Analytics (Google Analytics or similar — to understand Site usage)
Performance and marketing (retargeting pixels from Google Ads, Facebook Pixel, etc., if active)

You can manage cookies through your browser settings. Note that disabling cookies may limit Site functionality (e.g., form submissions).

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

Service providers who help us operate the business (website hosting, form/CRM providers like Google Workspace, email services, scheduling tools, accounting software) — all under confidentiality obligations
Roofing manufacturers, material suppliers, or warranty providers (limited information needed to process warranties)
Insurance companies and adjusters (only when you authorize us to work on an insurance claim)
Subcontractors or crews (only information necessary to complete your project)
Legal authorities when required by law, subpoena, court order, or to protect our rights/safety
In connection with a merger, acquisition, or sale of assets (your information would be transferred under similar privacy protections)

5. Your Privacy Rights

Depending on your location, you may have rights including:

Access to the personal information we hold about you
Correction of inaccurate data
Deletion of your data (subject to legal exceptions, e.g., active project records, warranty obligations, or accounting requirements)
Opt-out of marketing communications (reply STOP to texts, use unsubscribe link in emails)
Virginia residents: rights under the Virginia Consumer Data Protection Act (VCDPA)
California residents: rights under the California Consumer Privacy Act (CCPA/CPRA), including “Do Not Sell or Share My Personal Information” — note we do not sell personal information

To exercise these rights, contact us at the information below. We will respond within the time required by applicable law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, or as required by law (e.g., project records, tax documents, warranty periods, contractor licensing audits). Active customer/project data is typically retained 7–10 years; inactive marketing data is deleted or anonymized sooner upon request.

8. Children’s Privacy

Our Site and services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

9. International Users

The Site is hosted in the United States. If you access it from outside the U.S., your information will be transferred to and processed in the U.S.

10. Changes to This Privacy Policy

We may update this policy from time to time. The new effective date will appear at the top. We encourage you to review it periodically. Material changes will be posted on the Site and, if appropriate, notified via email or prominent notice on the Site.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Shelter Construction Services, LLC
1032 Cahill Court Danville, VA 24541

Phone: (434) 724-8160
Email: Sales@shelterconstructionservices.com